Frequently Asked Questions

Here are some frequently asked questions that we tend to receive about our gifting experience.

If you still have something you’d like to know, feel free to contact us for more details and we will do our best to help you get all the information you need.

WHAT ARE YOUR PAYMENT OPTIONS?

We accept the following payment methods:

Debit / VISA Debit
Credit Card (VISA / MasterCard)
E-transfer (via contactus@hushdcreations.com
Cash (for local pickup orders)

WHAT IS YOUR RETURN POLICY?

Due to the custom nature of our products, we do not accept returns or exchanges. However, in case of any extraneous circumstance, please contact us and we will work with you to recify the issue.

WHAT IS YOUR SHIPPING POLICY?

All of our products are made to order; please allow 1-3 days for order creation. Once shipped, please allow up to 2 weeks to receive your order (North America).

Buyers are responsible for any customs and/or import taxes that may apply.

Hushd Creations is not responsible for any shipping delays due to circumstances beyond our control (customs or otherwise).

If you reside in the Vancouver BC (lower mainland) area, we do offer local pickup.

CAN MY ORDER BE PERSONALIZED?

Absolutely! Get in touch with us via email (contactus@hushdcreations.com) or Instagram/Facebook DM to discuss.

DO YOU ACCEPT CUSTOM ORDERS?

Yes we do! Whether you're a small business looking to put your logo on some swag, or you're just wanting to create something personal and unique, we will work with you to bring your vision to life.